pk64 Frequently Asked Questions & Answers
Find answers to all your questions about deposits, VIP, mobile use, and responsible gambling right here.
Whether you're new to pk64 or a returning player, having questions is completely normal. On this page we've organised the most frequently asked questions into five sections: Support, Deposits, VIP Programme, Limits & Controls, and Mobile Use. If you can't find an answer, contact our 24/7 live chat or email directly — we're always here for you.
Support Questions
Yes, the pk64 support team is active 7 days a week, 24 hours a day. Whether it's late at night or early morning, open the live chat anytime you need help. There are no breaks on holidays either — our team is always ready.
pk64 has two support channels. The first is live chat — go to any page on the site and start chatting directly. The second is email: [email protected]. For urgent matters, live chat is the fastest option, while email works best for detailed questions.
Before reaching out to support, have your account username or registered number, a brief description of the issue, and a screenshot if possible. For deposit or withdrawal matters, knowing the transaction date and amount will help resolve the issue faster.
The pk64 support team can assist in both Bengali and English. Our team has been built with Bangladeshi players in mind, so feel free to communicate in Bengali without any hesitation.
Deposits
No, pk64 does not charge any additional fee on deposits. The full amount you deposit will be credited to your account. However, any charges applied by the mobile banking service itself are part of their own policy.
Deposits usually appear in your account within a few minutes. If more time has passed, first check whether the transaction was confirmed in your bKash, Nagad, Rocket, or Upay app. Then contact pk64 via live chat or email with that transaction number — support will resolve it quickly.
Log in to pk64, go to the Cashier or Deposit section, and select bKash. Enter the amount and confirm following the on-screen instructions. Once the payment is complete, you will receive a confirmation message in your bKash app and your account balance will update.
The minimum deposit at pk64 is ৳200. This applies to all methods — bKash, Nagad, Rocket, and Upay. You can get started with just ৳200, and a 120% bonus is also available on your first deposit.
VIP Programme
pk64 has five VIP levels in total: Bronze, Silver, Gold, Platinum, and Diamond. Each level has a different weekly cashback rate — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and 1.5% at Diamond.
By playing regularly and actively using the platform, you can gradually move up to higher VIP levels. The more engaged you are, the sooner you get the chance to reach the next level. To learn the exact criteria, speak with support via live chat.
Each week, a cashback amount is calculated at a fixed rate based on your VIP level and your net losses for that week. For example, at the Diamond level you can receive up to 1.5% cashback. Cashback is generally credited to your account at the end of the weekly cycle.
In addition to weekly cashback, VIP members receive priority support, special promotional offers, and personalised service at higher levels. The higher the level, the more benefits you get. Contact support for more details about specific VIP perks.
Limits & Controls
Some warning signs include: gambling beyond your budget, repeatedly playing to try to recover lost money, cutting back on time with family or work to spend more time gambling, and being unable to stop playing. If you notice these signs, take a break and visit our responsible gambling page.
Yes, pk64 offers cooling-off periods and self-exclusion. For a temporary break, contact support and let them know your preferred duration. The same process applies for long-term self-exclusion. Your decision is handled with complete confidentiality and respect.
If you feel you have a problem, let support know right away via pk64 live chat or email ([email protected]). Our team will help you set up responsible gambling tools. Talk to a family member or someone you trust, and seek professional advice if needed.
Yes, you can set daily, weekly, or monthly deposit limits. To activate these limits, send a request via live chat or to [email protected]. Reducing a limit takes effect immediately; increasing a limit involves a short delay — this is an intentional protective measure.
Mobile Use
pk64 runs smoothly via browser on both Android and iOS operating systems. You can play using Chrome, Firefox, Safari, or any other modern browser. Some issues may occur on older operating systems or browsers — try updating if that happens.
First, clear your browser's cache and cookies: go to your browser's Settings or History section and select "Clear cache". Then reload the page. This resolves the issue in most cases. If not, check your internet connection or try a different browser.
Yes, pk64's game lobby is optimised for mobile browsers. Slots, live casino, sports betting — everything can be played easily from your phone's browser. There is no need to download a separate app.
When the connection returns, the game generally resumes from where it left off, or the last known state is recorded. If a round was left incomplete and a bet was deducted, contact support — they will check the game history and resolve it.
Yes, pk64 can be kept on your home screen just like an app. Open the site in Chrome, tap the menu (three dots), and select "Add to Home screen". This way you won't need to open the browser and type the URL every time.
Have more questions? We're ready to help
The pk64 support team is by your side 24 hours a day, 7 days a week in both Bengali and English. Contact us via live chat or email.