pk64's Privacy Policy

Introduction & Applicability

pk64 (referred to hereinafter as "we", "our", or "the platform") operates a trusted online casino and sports betting service for users in Bangladesh. This privacy policy explains what information is collected when you use the pk64 website, create an account, or use any of our services — including why it is collected, how it is stored, and to whom it may be disclosed.

This policy applies to all services offered by pk64. By accessing our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

Information We Collect

pk64 may collect the following types of information to run its services smoothly and to provide users with the best experience:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Residential address
• National identity card or equivalent identity document details (where required)

2.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Transaction history — records of deposits and withdrawals
• Account balance and bonus usage information

2.3 Technical & Usage Information

• IP address and device identifiers
• Browser type and operating system
• Site browsing activity and session duration
• Information collected through cookies and similar tracking technologies
• Gameplay history and preference selections

Purpose of Data Use

pk64 uses collected information only for the following legitimate purposes:

3.1 Account Management & Verification

Personal information is used to verify your identity and age, keep your account secure, and prevent multiple accounts. Only individuals aged 21 or above may participate on the pk64 platform, and age verification is an essential part of this process.

3.2 Transaction Processing

Financial information is needed to properly complete your deposit and withdrawal requests. This information is used to process transactions through bKash, Nagad, Rocket, and Upay and to ensure their accuracy.

3.3 Customer Service Improvement

Our 24/7 support team uses the necessary information to resolve your issues quickly. Knowing the history of your previous complaints or requests helps improve service quality.

3.4 Fraud Prevention & Security

User information is reviewed to prevent fraudulent activity, money laundering, and other illegal conduct. This is essential for protecting the interests of all legitimate users of pk64.

3.5 Service Personalisation

By analysing your preferences and playing patterns, we try to offer you relevant games, promotions, and experiences. This analysis is entirely internal and is not shared with any third party.

3.6 Communication & Notifications

Your contact information may be used to send important account-related updates, security alerts, and relevant promotional notifications. You may request to opt out of promotional communications at any time.

Data Disclosure & Sharing

pk64 does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Information may be shared with trusted third-party service providers for payment processing, technical infrastructure, game supply, and customer service management. These partners are permitted to use the information only for the specified purpose and are bound to follow the same privacy standards.

4.2 Legal Obligations

We may be required to disclose user information to the relevant authorities in compliance with applicable law, pursuant to a valid legal order from a competent authority, a court directive, or a government investigation.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets involving pk64, user information may be transferred to the new entity. Users will be given advance notice in such circumstances.

Cookies & Tracking Technologies

The pk64 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience when visiting our site.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the site — such as maintaining login sessions, security verification, and remembering your preferences. They cannot be disabled.

5.2 Performance & Analytics Cookies

These cookies are used to understand how the site is being used. They collect information such as which pages are visited most and how long users stay on the site. This information is collected in fully anonymous form.

5.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling cookies may limit some functionality of the site. Instructions on how to change cookie settings can be found in your browser's help section.

Data Storage & Security Measures

pk64 follows industry-standard security technologies and practices to protect your information.

6.1 Technical Safeguards

• All data transmission is secured through SSL/TLS encryption
• Stored data is kept in encrypted databases
• Firewalls and intrusion detection systems are active
• Regular security audits are conducted

6.2 Organisational Safeguards

• Only authorised staff may access personal information
• All staff are trained on data privacy
• A complete log of data access is maintained

6.3 Data Retention Period

Information is retained for as long as your account is active and for as long as needed to meet legal or regulatory requirements after that. When information is no longer needed, it is securely deleted or anonymised.

Your Rights

As a user of pk64, you have the following rights regarding your own information:

7.1 Right to Access

You may request a copy of the personal information pk64 holds about you at any time. We will respond to your request within a reasonable timeframe.

7.2 Right to Rectification

If your information contains any inaccuracies or is incomplete, you may request a correction. This can be done through your account settings or by contacting our support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations, ongoing disputes, or security reasons.

7.4 Right to Restrict Processing

In some circumstances, you may request that the processing of your information be restricted. In this case, we will retain the information but will not actively process it until the matter is resolved.

7.5 Right to Withdraw from Marketing Communications

You may request to stop receiving promotional notifications at any time. However, account-related transaction and security notifications cannot be stopped as they are essential to the service.

To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat support. We will process your request as quickly as possible.

Protection of Minors

pk64's services are operated entirely for adults aged 21 or above only. We do not knowingly collect personal information from any minor.

If we are informed or suspect that a user is under the age of 21, we will immediately suspend the relevant account and delete the information collected. If you become aware that a minor is using our platform, please notify us immediately.

Policy Changes & Updates

pk64 reserves the right to change or update this privacy policy from time to time. The policy may be updated due to service improvements, technical changes, or legal requirements.

For significant changes, we will send you a notification to your registered email address and/or display a special notice on the site. Continued use of the platform after changes are made will be considered acceptance of the new policy.

We recommend that you visit this page regularly and stay informed about the latest version of the policy.

International Data Transfers

pk64's technical infrastructure may be connected to servers located in various countries. As a result, your information may be processed or stored outside Bangladesh. For any such transfers, we ensure that appropriate data protection measures are in place.

All our third-party service provider partners are required to comply with internationally recognised data protection standards. This ensures that your information remains secure regardless of where it is stored.